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Is this an entrance model by any chance?
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I've got the same problem with entrance and in game models
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Then it is your computer settings. I cannot help you with this as I have yet to actually use the tool myself.
Check for 80las' posts in the thread that you got this tool. If that doesn't help, ask him for advise.
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i explained it in hardx36 topic, change your regional settings and use rroexporter again
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It works fine now, thanks 80las. :hi